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Shipping & Delivery Policies

GENERAL SHIPPING:
Our shipping charges are based on standard FEDEX, including package weight, size, and distance shipped. To preview your shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "shopping cart." Next, enter your zip code at the bottom of the page. This will display all available shipping costs. NECCO offers basic Ground, 3 Business Days, 2 Business Days, and Next Day shipping options to all of our customers who place orders to be shipped in the domestic United States.
 
Orders may be shipped from multiple locations.
 

INTERNATIONAL SHIPPING & PO/APO/FPO BOX SHIPPING:

At the moment, NECCO only ships domestically. NECCO cannot ship to PO/APO/FPO boxes. 

DELIVERY TIME AND RUSH ORDERS:

Most orders are processed and shipped within 24 to 48 hours within placing an order.

Since FEDEX does not conduct standard business on either Saturday or Sunday (even for express shipping), the actual delivery date may differ from the Estimated Scheduled Delivery Date found on your tracking confirmation e-mail. For example: A packaged shipped via "Next Day" leaving our warehouse on a Friday for San Diego, will not arrive until Monday, even though it has a one-day transit time. Please refer to FEDEX.com for more information.
 
If you need an order by a specific time, please contact a customer representative before you place an order to verify that the item is available and is able to be shipped within a certain period. NECCO cannot be held responsible for any packages delayed due to unforeseen FEDEX delays such as "adverse weather conditions," "Beyond FEDEX control," or "Missed at facility." NECCO offers tracking numbers for packages for reference use only; this estimated delivery date is only an estimate and NECCO does not guarantee specific delivery dates.
 

HOT WEATHER SHIPPING (SHIPPING TO WARM LOCATIONS):

No one likes melted chocolate - unless you like chocolate fondue! Chocolate, gummies, and other confectionery products don't like to sit in heat for long periods of time. During the hot-weather summer period, NECCO reserves the right to hold all shipments from being processed from our warehouse on Fridays to ensure packages do not sit in a non-temperature controlled shipping warehouse. If your package is held for this reason, we will have it shipped from the warehouse on the following business day.

GROUND SHIPPING:

FEDEX handles all ground shipping for NECCO. When the order has been processed and shipped, you will receive an e-mail notification with tracking information for your package. On delivery, you will also see an e-mail notification. Orders for bulk candy items are usually shipped within 24 to 48 hours, excluding Fridays, Saturdays, and Sundays. Barring unforeseen exceptions, most orders ship out Monday through Friday. 

EXPRESS SHIPPING METHODS (One Business Day, Two Business Days, and Three Business Days): 

Express orders are shipped within 24 hours, excluding weekends, and in some circumstances, an order may not ship for up to 48 hours. Barring unforeseen exceptions, these orders ship out Monday through Friday. Please contact a NECCO customer representative if you need the order delivered by a certain day at (781) 287-9655.

REFUSED DELIVERY PACKAGE

Any packages refused by the customer is deemed to be ABANDONED. All refused packages will be returned to sender at the shipper's expense or destroyed. No refunds will be issued for any packages that were refused delivery by FEDEX or any other shipping carriers.
 

UNDELIVERABLE PACKAGE

We strongly suggest that you check both your billing address and shipping address to ensure accuracy. From time to time, customers may incorrectly fill out these fields and submit orders. NECCO will only ship products to the address that is supplied. In the case that an incorrect address is supplied, FEDEX will try its best to contact the customer to confirm a correct address. If all attempts fail, FEDEX will send this order back to NECCO.

If an order is unable to be delivered by FEDEX due to an incorrect address as provided by the purchaser, and the package is returned to NECCO, there are two options available to the customer:

1)     THE CUSTOMER STILL WANTS THE ORDER SHIPPED: The customer is responsible to pay a $15 FEDEX Return-to-sender fee, as well any secondary shipping charges to have the product reshipped to a corrected address.

2)      THE CUSTOMER WISHES TO CANCEL THE ORDER: In this scenario, the amount refunded will be for the total purchase price less initial shipping & processing costs, a $15 FEDEX Return-to-sender fee, as well as a 20% restocking fee.

FEDEX will make 3 attempts on business days to make a delivery. If an order is unable to be delivered by FEDEX due to the customer not being available for acceptance, and the package is returned to NECCO, there are two options available to the customer:

1)     THE CUSTOMER STILL WANTS THE ORDER SHIPPED: The customer is responsible to pay a $15 FEDEX Return-to-sender fee, as well any secondary shipping charges to have the product reshipped to a corrected address.

2)      THE CUSTOMER WISHES TO CANCEL THE ORDER: In this scenario, the amount refunded will be for the total purchase price less initial shipping & processing costs, a $15 FEDEX Return-to-sender fee, as well as a 20% restocking fee.