WRONG ITEM SHIPPED:
Before you panic, make sure you have checked the invoice that came with your order. Some orders are shipped from two different warehouse locations. You should double-check the e-mail account you used to place the order for the tracking numbers. Also, if your packing slip does not include the missing item, chances are it is still on the way.
If it has been found that you received the wrong candy, please contact us within 72 hours of receipt of the delivery. At that point, a NECCO representative will issue an RMA and ask that you send the incorrect product to our processing center:
ATTN: Returns & Exchanges
70 Finnell Drive, Unit 14
Weymouth, MA 02188
In this scenario, we will help remedy the situation and ship the correct candy to you.
Please note: If you receive the incorrect item, you must notify NECCO within 72 hours of receiving the package. As candy is a perishable item, please do not open the candy product packaging of the incorrect item as we cannot process any return/exchange for opened items even if it is an incorrect item. Any claims after the 72-hour time frame shall not be honored.
With the use of our inventory system and our packing specialists, NECCO works hard to ensure that no expired/out-dated candy products are shipped to customers. NECCO maintains and upholds a quality guarantee on the products that are shipped to our customers. If in the case you receive an expired product, please contact us immediately, and one of our customer service representatives will remedy the situation and expedite a fresh order to you.
Please note: If you receive an expired item, you must notify NECCO within 72 hours of receiving the package. As candy is a perishable item, please do not open the packaging of the incorrect item as we cannot process a return/exchange for opened items even if they are received expired. Any claims after the 72-hour time frame shall be void. Customers may be asked to supply evidence of expired product(s) and/or to ship the product back to NECCO.
REFUSED DELIVERY PACKAGE:
As meltable candies (chocolate, taffy, chews, marshmallows, etc.) has a moderate melting temperature, we highly recommend selecting some type of expedited shipping option to minimize the exposure of heat to your products during transit. (The terminology of heat refers to both hot and cold weather. Damages may include, but are not limited to: taste quality, melted candy, aesthetic appeal, products sticking to each other.) At NECCO's discretion, NECCO may add ice packs to packages being shipped to warmer locations. These ice packs typically last, on average, 1 to 2 days once packed. Additionally, we HIGHLY recommend that you use an expedited air-shipping service through FEDEX for these products.
MyNecco.com does not offer any guarantee for candy products in regard to heat damage. No refunds or replacements will be issued if a product arrives damaged due to heat, regardless of shipping method selected.