|Frequently Asked Questions|
Take a look through these commonly asked questions about MyNecco.com that might help your shopping experience. Click to see the answer!
Shipping costs are based on a variety of factors, including product weight and the location to which these products will be shipped. Through our relationship with UPS, we have competitive rates and pass savings on to you.
Your shipped package weighs more because of the materials needed to properly ship your package. (For example: If you purchase 5 pounds of candy, the package shipped may show a 6-pound weight.) The weight of the box, packaging material, and any additional packing inserts make the shipment weight heavier. We take proper care in packing and shipping your orders so they do not arrive damaged.
NECCO produces several candies that do not contain nuts or tree nuts. However, NECCO also produces many items which do include these ingredients within the same facility. Therefore, we warn all consumers with allergen sensitivities that there is a possibility of cross-contamination with peanut and tree nut containing products. As all of these items both containing nuts and those that do not are made within the same factory, we issue this warning for allergen-sensitive consumers to be mindful of when making a purchase of NECCO candies.
All of our products are strictly monitored to ensure freshness and quality. Each product is hand packed by specialists at our warehouse. We take the utmost care in handling all shipments and work hard to ensure that products arrive in the same high quality as they were packed. If your order does not arrive in satisfactory condition, please contact us immediately and we will work to resolve the problem.
We would recommend that at a minimum you place an order with our company at least 3 to 4 weeks in advance of a special occasion to ensure:
Most of our candy products do have a shelf life of six to 12 months, so ordering and receiving your candy one month in advance will still ensure fresh, edible candy.
Customer satisfaction is extremely important to us. The product that is shipped to you is the exact same product manufactured by us.
Unfortunately, we cannot be responsible for chocolate that melts during shipping regardless if you choose not to buy an purchase an ice pack AND/OR expedited shipping options. To avoid melted chocolate, we recommend you review our Returns section.
We recommend storing all chocolate products in a cool, ventilated area. Temperatures above 75 degrees and sunny areas typically will melt chocolate. During warmer weather months, we strongly urge you to be careful when ordering chocolate items. We do ship with ice packs, but if no one is there to receive your package on the scheduled delivery date, on warm sunny days, the chocolate is likely to melt. You can leave your chocolate at room temperature to become hard again.
As chocolate is very sensitive to heat and warm temperatures, NECCO cannot guarantee no melting or heat-damage. To minimize heat-damage, please select either a 1- or 2-day shipping method.
We do not recommend that you store your chocolate in the freezer. Doing so may cause chocolates to develop a thin white film on the outside. During the defrosting process, chocolate will begin to sweat, which will affect its aesthetic appearance. The chocolate is still edible, but won't look appealing.
Most orders are processed and shipped from our warehouse within 24 to 48 hours of placing the order during the business week. Orders placed during the weekends (Friday, Saturday, and Sunday) will be processed on the following Monday. Shipping transit time with UPS Ground is between 3 to 6 business days, depending on where the item is shipped. But, don't worry! On average, most orders are completed within 3 to 6 business days from purchase to arrival at your door, barring any unforeseen UPS transit exceptions. If you need the order by a certain date, it is important that you contact our customer service by phone at (844) 282-1309 or email at firstname.lastname@example.org before placing your order.
Although we cannot guarantee it due to processing and transit times, the earlier in the week you place an order, the sooner you will receive it. Also, you can upgrade your shipping to expedited services from UPS. You may also call us and we will do our best to help satisfy your sweet tooth!
Before you panic, make sure you have checked the invoice that came with your order. Some items ship from two different warehouse locations. You should double check the e-mail account you used to place the order for the tracking numbers. Also, if your packing slip does not include the missing item, chances are it is still on its way. If it has been found that you received the wrong candy, please contact us immediately and we will expedite the correct candy to you. Customer satisfaction is our No. 1 priority!
Please note: If you receive an incorrect item, you must notify NECCO within 48 hours of receiving the package. As candy is a perishable item, please do not open the packaging of the incorrect item as we cannot process a return/exchange for opened items. Any claims after the 48-hour time frame shall be void.
Shop around our Web site as we do offer many of our candies in different pack sizes. If you see an item in only one size, we can only ship that size. It is one of the ways we keep our prices low.
Unfortunately, we do not offer samples of our candy products.
We do not have a physical retail location where customers can come to view or pick up products. All of our products are conveniently located on our NECCO online shop at MyNECCO.com.
No, there is no minimum order that you need to place. You have the freedom to order as little or as much as your sweet tooth desires!
Candy is a perishable food item, so there is an expiration date. Always reference the packaging for exact details, but most of our products have a shelf life of approximately 6 to 12 months. Please note: shelf life starts from the date of manufacture, not from the date of purchase.
While we do not have a physical catalog for you to view, all of our products are located on our user-friendly website with complete information, and our customer service representatives are also available to help you through the process.
All of our products are hand-packed by specialists at our distribution centers. We take the utmost care in handling all shipments and work hard to ensure that products arrive in the same high quality as they were packed. In the case that your product is damaged during the shipping process, a UPS representative will make a note of the damage and we will be happy to help resolve this issue. Please keep the box and the damaged products in the condition they were received so we can resolve this issue with the shipping carrier as well.
We do work hard to ensure that the package is securely packed in order to prevent damage, but on occasion, it may happen. If a significant portion of your order arrives broken, please contact one of our service representatives immediately.
Our distribution centers have a 94% in-stock rate for our products. In the unlikely case that your order is out of stock (or even part of your order is out of stock), a NECCO representative will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item.
FOR MORE INFORMATION, PLEASE SEE OUR Terms & Conditions SECTION.
What can I print on my custom candy?
The MyNecco.com custom candy service is a way to have some fun surprising your loved ones with a sweet message or commemorating an important event, so please do not use any objectionable words or phrases or anything that contains obscenities or explicit/suggestive content. We will also not print any messages that contain references to drugs. All submissions will automatically be run through the MyNecco.com censors for review. Any submissions in violation of this policy will not be printed. These printing rules keep the entire MyNecco.com custom experience fun and respectful for everyone!