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Frequently Asked Questions

Take a look through these commonly asked questions about MyNecco.com that might help your shopping experience. Click to see the answer!

MYNECCO.COM

How much does shipping cost? 

Why does the shipped package weigh more than the item I purchased?

How does NECCO ensure the quality of products? 

How far in advance should I order my candy if I need it for an event? 

Is the private information I provide NECCO secure? Do you sell my information to anyone?

Do you guarantee my satisfaction with your products? 

How do I ensure that my chocolate doesn't melt? 

When can I expect to receive my order after completing a purchase from your site? 

I need my candy fast! What do I have to do to get it? 

What do I do if I received the wrong candy?

I want to exchange my candy. What is the process? 

The package is more candy than I want. Can I order a smaller amount?

Can I receive samples before I purchase an item? 

Do you have a storefront that I can visit or can I pick up an order from you to save on shipping? 

Is there a minimum order that I need to place? 

How long does the candy last? 

Can you send me a catalog to view? 

What if a part of my order breaks during shipping? 

What happens if what I order is out of stock?


CUSTOM CANDY

Can I order candies via the MyNecco.com personalization service without any messages printed on them? 

Can I buy custom printed items for fundraising or other resale?

Is the personalized message on the MyNecco.com custom candy safe to eat?

What can I print on my custom candy?

 

 

 

MYNECCO.COM

How much does shipping cost? 

Shipping costs are based on a variety of factors, including product weight and the location to which these products will be shipped. Through our relationship with UPS, we have competitive rates and pass savings on to you. 

 

Why does the shipped package weigh more than the item I purchased?

Your shipped package weighs more because of the materials needed to properly ship your package. (For example: If you purchase 5 pounds of candy, the package shipped may show a 6-pound weight.) The weight of the box, packaging material, and any additional packing inserts make the shipment weight heavier. We take proper care in packing and shipping your orders so they do not arrive damaged.

 

How does NECCO ensure the quality of the products?  

All of our products are strictly monitored to ensure freshness and quality. Each product is hand packed by specialists at our warehouse. We take the utmost care in handling all shipments and work hard to ensure that products arrive in the same high quality as they were packed. If your order does not arrive in satisfactory condition, please contact us immediately and we will work to resolve the problem. 

 

How far in advance should I order my candy if I need it for an event?  

We would recommend that at a minimum you place an order with our company at least 3 to 4 weeks in advance of a special occasion to ensure:

  • The product is available for shipment 

  • There is enough lead time to process your order

  • The package arrives on time for your event

Most of our candy products do have a shelf life of six to 12 months, so ordering and receiving your candy one month in advance will still ensure fresh, edible candy.

 

Is the private information I provide NECCO secure? Do you sell my information to anyone? 

We want loyal customers such as yourself and thus we would never sell your information nor would we ever consider giving away your information. Please read our Privacy Policy for more information.

 

Do you guarantee my satisfaction with your products?  

Customer satisfaction is extremely important to us. The product that is shipped to you is the exact same product manufactured by us. 

 

Unfortunately, we cannot be responsible for chocolate that melts during shipping regardless if you choose not to buy an purchase an ice pack AND/OR expedited shipping options. To avoid melted chocolate, we recommend you review our Returns section.

  

How do I ensure that my chocolate doesn't melt? 

We recommend storing all chocolate products in a cool, ventilated area. Temperatures above 75 degrees and sunny areas typically will melt chocolate. During warmer weather months, we strongly urge you to be careful when ordering chocolate items. We do ship with ice packs, but if no one is there to receive your package on the scheduled delivery date, on warm sunny days, the chocolate is likely to melt. You can leave your chocolate at room temperature to become hard again.

 

As chocolate is very sensitive to heat and warm temperatures, NECCO cannot guarantee no melting or heat-damage. To minimize heat-damage, please select either a 1- or 2-day shipping method.

 

We do not recommend that you store your chocolate in the freezer. Doing so may cause chocolates to develop a thin white film on the outside. During the defrosting process, chocolate will begin to sweat, which will affect its aesthetic appearance. The chocolate is still edible, but won't look appealing.

 

When can I expect to receive my order after completing a purchase from your site? 

Most orders are processed and shipped from our warehouse within 24 to 48 hours of placing the order during the business week. Orders placed during the weekends (Friday, Saturday, and Sunday) will be processed on the following Monday. Shipping transit time with UPS Ground is between 3 to 6 business days, depending on where the item is shipped. But, don't worry! On average, most orders are completed within 3 to 6 business days from purchase to arrival at your door, barring any unforeseen UPS transit exceptions. If you need the order by a certain date, it is important that you contact our customer service by phone at (844) 282-1309 or email at customerservice@necco.com before placing your order.

 

I need my candy fast! What do I have to do to get it? 

Although we cannot guarantee it due to processing and transit times, the earlier in the week you place an order, the sooner you will receive it. Also, you can upgrade your shipping to expedited services from UPS. You may also call us and we will do our best to help satisfy your sweet tooth! 

 

What do I do if I received the wrong candy?

Before you panic, make sure you have checked the invoice that came with your order. Some items ship from two different warehouse locations. You should double check the e-mail account you used to place the order for the tracking numbers. Also, if your packing slip does not include the missing item, chances are it is still on its way. If it has been found that you received the wrong candy, please contact us immediately and we will expedite the correct candy to you. Customer satisfaction is our No. 1 priority! 

 

Please note: If you receive an incorrect item, you must notify NECCO within 48 hours of receiving the package. As candy is a perishable item, please do not open the packaging of the incorrect item as we cannot process a return/exchange for opened items. Any claims after the 48-hour time frame shall be void. 

 

I want to return/exchange my candy. What is the process? 

For more information, please see the Returns and Cancellation sections of our website. All returns and exchanges may be subject to fees.

 

The package is more candy than I want. Can I order a smaller amount?

Shop around our Web site as we do offer many of our candies in different pack sizes.  If you see an item in only one size, we can only ship that size. It is one of the ways we keep our prices low.

 

Can I receive samples before I purchase an item? 

Unfortunately, we do not offer samples of our candy products.

 

Do you have a storefront I can visit or can I pick up an order from you to save on shipping? 

We do not have a physical retail location where customers can come to view or pick up products. All of our products are conveniently located on our NECCO online shop at MyNECCO.com.

 

Is there a minimum order that I need to place? 

No, there is no minimum order that you need to place. You have the freedom to order as little or as much as your sweet tooth desires!

 

How long does the candy last? 

Candy is a perishable food item, so there is an expiration date. Always reference the packaging for exact details, but most of our products have a shelf life of approximately 6 to 12 months. Please note: shelf life starts from the date of manufacture, not from the date of purchase.

 

Can you send me a catalog to view? 

While we do not have a physical catalog for you to view, all of our products are located on our user-friendly website with complete information, and our customer service representatives are also available to help you through the process.

 

What if a part of my order breaks during shipping? 

All of our products are hand-packed by specialists at our distribution centers. We take the utmost care in handling all shipments and work hard to ensure that products arrive in the same high quality as they were packed. In the case that your product is damaged during the shipping process, a UPS representative will make a note of the damage and we will be happy to help resolve this issue. Please keep the box and the damaged products in the condition they were received so we can resolve this issue with the shipping carrier as well.

 

We do work hard to ensure that the package is securely packed in order to prevent damage, but on occasion, it may happen. If a significant portion of your order arrives broken, please contact one of our service representatives immediately. 

 

What happens if what I order is out of stock? 

Our distribution centers have a 94% in-stock rate for our products. In the unlikely case that your order is out of stock (or even part of your order is out of stock), a NECCO representative will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item.

 

FOR MORE INFORMATION, PLEASE SEE OUR Terms & Conditions SECTION.


CUSTOM CANDY

Can I order candies via the MyNecco.com personalization service without any messages printed on them?
No, we do not offer the opportunity to purchase blank NECCO Wafers or Sweethearts. 

Can I buy custom printed items for fundraising or other resale?
These items are direct-to-consumer personalized products and are not for resale. 

Is the personalized message on the MyNecco.com custom candy safe to eat?
The ink used to custom print your NECCO Wafers or Sweethearts is made from food-grade ingredients, meaning it is safe to eat.

What can I print on my custom candy?
Custom Sweethearts can be prnited with two lines of text with 9 characters per line, and each NECCO Wafer can be printed with two lines of text with 11 characters per line.

The MyNecco.com custom candy service is a way to have some fun surprising your loved ones with a sweet message or commemorating an important event, so please do not use any objectionable words or phrases or anything that contains obscenities or explicit/suggestive content. We will also not print any messages that contain references to drugs. All submissions will automatically be run through the MyNecco.com censors for review.  Any submissions in violation of this policy will not be printed. These printing rules keep the entire MyNecco.com custom experience fun and respectful for everyone!