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FAQ
 
How much does shipping cost? 
Why does the shipped package weigh more than the item I purchased?

How does NECCO ensure the quality of products? 

How big are the packages of bulk candy? 

How far in advance should I order my candy if I need it for an event? 

Is the private information I provide NECCO secure? Do you sell my information to anyone?

Do you guarantee my satisfaction with your products? 

How do I ensure that my chocolate doesn't melt? 

When can I expect to receive my order after completing a purchase from your site? 

I need my candy fast! What do I have to do to get it? 

What do I do if I received the wrong candy?

I want to exchange my candy. What is the process? 

The package is more candy than I want. Can I order a smaller amount?

Can I receive samples before I purchase an item? 

Do you have a storefront that I can visit or can I pick up an order from you to save on shipping? 

Is there a minimum order that I need to place? 

How long does the candy last? 

Can you send me a catalog to view? 

What if a part of my order breaks during shipping? 

What happens if what I order is out of stock? 
 
 
How much does shipping cost? 

 

Shipping costs are based on a variety of factors, including product weight and the location to which these products will be shipped. Through our partnership with FEDEX, we have negotiated competitive rates and we pass our savings to you. To better serve our customers, we have multiple distribution centers located around the United States. The warehouse closest to you will be selected. In the event that some items are not available from the closest warehouse, your order may be shipped from the other warehouse.  

 

Why does the shipped package weigh more than the item I purchased?
Your shipped package weighs more because of the materials needed to properly ship your package. (For example: If you purchase 5 pounds of candy, the package shipped may show a 6-pound weight.) The weight of the box, packaging material, and any additional inserts make the shipment weight heavier. We take proper care in packing and shipping your orders so they do not arrive damaged.
 

How does NECCO ensure the quality of the products? 

 

All of our products are strictly monitored to ensure freshness and quality. Each product is hand packed by specialists at our warehouse. We take the utmost care in handling all shipments and work hard to ensure that products arrive in the same high quality as they were packed. If your order does not arrive in satisfactory condition, please contact us immediately and we will work to resolve the problem. 

 

How big are the packages of bulk candy? 

 

Candy by nature is a heavy product. The size of the package depends on the product itself as items can vary in size. For visual purposes, a 10-pound bag of gummy bears fits inside a basketball. 

 

How far in advance should I order my candy if I need it for an event? 

 

We would recommend that at a minimum you place an order with our company at least 3 to 4 weeks in advance of a special occasion to ensure:


  • The product is available for shipment 
  • There is enough lead time to process your order
  • The package arrives on time for your event

Most of our candy products do have a shelf life of six to 12 months, so ordering and receiving your candy one month in advance will still ensure fresh, edible candy.

 

Is the private information I provide NECCO secure? Do you sell my information to anyone?

 

We want loyal customers such as yourself and thus we would never sell your information nor would we ever consider giving away your information. Please read our Privacy Policy for more information.

 

Do you guarantee my satisfaction with your products? 

 

Customer satisfaction is extremely important to us. The product that is shipped to you is the exact same product manufactured by us. 

 

Unfortunately, we cannot be responsible for chocolate that melts during shipping regardless if you choose not to buy an purchase an ice pack AND/OR expedited shipping options. To avoid melted chocolate, we recommend you review our Returns section.

  

How do I ensure that my chocolate doesn't melt? 

 

We recommend storing all chocolate products in a cool, ventilated area. Temperatures above 75 degrees and sunny areas typically will melt chocolate. During warmer weather months, we strongly urge you to be careful when ordering chocolate items. We do ship with ice packs, but if no one is there to receive your package on the scheduled delivery date, on warm sunny days, the chocolate is likely to melt. You can leave your chocolate at room temperature to become hard again.

 

As chocolate is very sensitive to heat and warm temperatures, NECCO cannot guarantee no melting or heat-damage. To minimize heat-damage, please select either a 1- or 2-day shipping method.

 

We do not recommend that you store your chocolate in the freezer. Doing so may cause chocolates to develop a thin white film on the outside. During the defrosting process, chocolate will begin to sweat, which will affect its aesthetic appearance. The chocolate is still edible, but won't look appealing.

 

When can I expect to receive my order after completing a purchase from your site? 

 

Most orders are processed and shipped from our warehouse within 24 to 48 hours of placing the order during the business week. Orders placed during the weekends (Friday, Saturday, and Sunday) will be processed on the following Monday. Shipping transit time with FEDEX Ground is between 3 to 6 business days, depending on where the item is shipped. But, don't worry! On average, most orders are completed within 3 to 6 business days from purchase to arrival at your door, barring any unforeseen FEDEX transit exceptions. If you need the order by a certain date, it is important that you contact our customer service center at (781) 287-9655 before placing your order.

 

I need my candy fast! What do I have to do to get it? 

 

Although we cannot guarantee it due to processing and transit times, the earlier in the week you place an order, the sooner you will receive it. Also, you can upgrade your shipping to expedited services from FEDEX. You may also call us and we will do our best to help satisfy your sweet tooth! 

 

What do I do if I received the wrong candy?

 

Before you panic, make sure you have checked the invoice that came with your order. Some items ship from two different warehouse locations. You should double check the e-mail account you used to place the order for the tracking numbers. Also, if your packing slip does not include the missing item, chances are it is still on its way. If it has been found that you received the wrong candy, please contact us immediately and we will expedite the correct candy to you. Customer satisfaction is our No. 1 priority! 

 

Please note: If you receive an incorrect item, you must notify NECCO within 48 hours of receiving the package. As candy is a perishable item, please do not open the packaging of the incorrect item as we cannot process a return/exchange for opened items. Any claims after the 48-hour time frame shall be void. 

 

I want to return/exchange my candy. What is the process? 

 

For more information, please see the Returns and Cancellation sections of our website. All returns and exchanges may be subject to fees.

 

The package is more candy than I want. Can I order a smaller amount?

 

Shop around our Web site as we do offer many of our candies in different pack sizes.  If you see an item in only one size, we can only ship that size. It is one of the ways we keep our prices low.

 

Can I receive samples before I purchase an item? 


Unfortunately, we currently do not offer samples of our candy products.

 

Do you have a storefront I can visit or can I pick up an order from you to save on shipping? 

 

We do not have a physical location where customers can come to view or pick up products. All of our products are conveniently located on our NECCO online shop at MyNECCO.com.

 

Is there a minimum order that I need to place? 

 

No, there is no minimum order that you need to place. You have the freedom to order as little or as much as your sweet tooth desires!

 

How long does the candy last? 

 

Candy is a perishable food item, so there is an expiration date. Always reference the packaging for exact details. Please note: shelf life starts from the date of manufacture, not from the date of purchase.

 

Can you send me a catalog to view? 

 

As we are trying to be a green company, we have decided not to print a catalog. All of our products are located on our user-friendly website and our customer service representatives are available to help you through the process.

 

What if a part of my order breaks during shipping? 

 

All of our products are hand-packed by specialists at our distribution centers. We take the utmost care in handling all shipments and work hard to ensure that products arrive in the same high quality as they were packed. In the case that your product is damaged during the shipping process, a FEDEX representative will make a note of the damage and we will be happy to help resolve this issue. Please keep the box and the damaged products in the condition they were received so we can resolve this issue with the shipping carrier as well.

 

We do work hard to ensure that the package is securely packed in order to prevent damage, but on occasion, it may happen. If a significant portion of your order arrives broken, please contact one of our service representatives immediately. 

 

What happens if what I order is out of stock? 

 

Our distribution centers have a 94% in-stock rate for our products. In the unlikely case that your order is out of stock (or even part of your order is out of stock), a NECCO representative will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out-of-stock item.

 
FOR MORE INFORMATION, PLEASE SEE OUR Terms & Conditions SECTION.