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Cancellation Policies

We pride ourselves in only offering top-of-the-line products and hope that all of our customers find items that delight their sweet tooth! We realize, though, that in certain instances, a customer may change his or her mind, and would like to alter an order or cancel it altogether. We are happy to accommodate most reasonable changes.

To start the cancellation process, you must contact a customer service representative at NECCO as soon as possible as we typically process all orders within 24 hours of receiving them.

  • You must contact a customer support staff member by phone at (781) 287-9655 during business hours.
  • Once an order begins processing from our distribution centers, it cannot be cancelled nor altered. Please see our Returns section for all questions regarding returns and exchanges. 
  • All shipping charges will be the responsibility of the buyer.
  • All cancellations are subject to a $39 cancellation fee per shipping location.
Once a NECCO representative authorizes a cancellation, we will credit your payment account within 3-4 business days. Please contact NECCO if you have any additional questions regarding our cancellation policies.
Please note that although we cannot guarantee a cancellation will be processed, our customer service members will try their best to accommodate cancellation requests.